Government

Federal, State and Local Government Agencies use business intelligence and mystery shopping programs to audit user locations, partners and channel agents in order to gain an objective view of how their manufacturers, distributors and operators are performing.

All TrendSource programs include program development, on-going program management and custom web reporting with specialized graphical reports and trending data. In-depth data interpretation and analysis is also available.

Government compliance research and mystery shopping programs can consist of:

Recognition & Reward
Policy Compliance / Verification Audits
Price Comparison
Inventory Measurement
General Data Collection (customer service, sales efforts, etc.)
Surveys
Speed of Service
Obtaining Service/Product Estimates
Service and/or Product Quality Measurements
Mystery Caller Phone Programs
Any other measurement requested